Q:
Do I need any special hardware or software to sign up for this E-Bill Express
payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
**Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.**
Q:
After enrolling in this presentment and payment service, when can I start
paying my bills?
A: After
you complete and submit the online enrollment form and respond to the
activation email, we will start your service immediately. You can then access
the service to pay a current bill or view past bills. You should begin
receiving an E-Bill notification within a month or so, depending upon the
billing cycle (WAEPA members who are E-billed billed are billed in 3-month,
6-month, or 12-month cycles).
Q: What if I forget
my password?
A: The initial screen provides the
ability for you to have your password emailed the email address used when you
enrolled.
Q:
How am I billed for this service?
A: There
is no cost for enrolling in and using this payment site. See the service Terms
and Conditions for complete details.
Q: How do I cancel
this payment service?
A: To cancel please log in and
click Un-enroll.
Q:
Where can I find my Account/Certificate number?
A: You
can find your account/certificate number on a recent paper bill.
Q:
If an account is in a name other than my own (such as a spouse or adult child),
can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use
the correct account number as it appears on the paper bill. You will have to log-in separately for each
WAEPA policy to make a payment on each policy.
Q:
Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You
will receive an e-mail notification reminding you that an E-Bill has been
presented site and is ready for payment.
Q: How long does it
take to receive a new E-Bill?
A: Once you enroll your most
recent bill is available immediately.
Q:
Will I still receive a paper copy of the bill through the U.S. mail?
A: WAEPA
will still mail all members a paper bill.
In the future WAEPA plans to transition to E-bill only for those members
who wish to opt out of receiving paper bills.
WAEPA will notify our members once this option is available.
Q: Can I store or
view paid E-Bills?
A: You can view paid E-Bills by
looking at "Search and Pay my Bills." E-Bills will be available for a
period of time, typically six to twelve months. You can always use your
browser's print function to print the bill if you want to keep long-term
records.
Q:
When is the money for the payment drawn from my bank account?
A: The
funds for the payment are debited from your account on the scheduled payment
date. Keep in mind that you should always have funds available to cover the
payment on that date.
Q: How
far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business
days before the actual payment due date.
Q:
Can I make a payment greater than my regular payment amount?
A: Yes. If you intend to
pay an amount different from the E-bill, WAEPA recommends that you advise us
via e-mail of the reason for the alternate payment amount.
Q: The amount for an
E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill,
please contact WAEPA at waepa@waepa.org or
1-800-368-3484.
Q: I
did not receive my E-bill. What should I do?
A: If
your normal E-Bill billing cycle has passed and you still have not received
your E-Bill, contact WAEPA at waepa@waepa.org
or 1-800-368-4384 for additional information. Depending on billing cycles, the
exact day you receive your bill each billing cycle may vary.
Q: How can I confirm
that a payment has been made?
A: After the payment date, check the status of the
payment by looking in "Payment Status”." If the status is "Paid,"
then the payment has been sent. You can also check to see if the funds have
been drawn from your bank account, or you can call the customer care department
to see if they received and credited the payment.
Q:
What do I do if the payment amount is incorrect?
A: If the
payment amount is incorrect please contact WAEPA at waepa@waepa.org or 1-800-368-3484.
Q: What do I do if
the payment date is incorrect?
A: If the payment date
is incorrect please contact WAEPA at waepa@waepa.org
or 1-800-368-3484.