Description

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.

Q: Is this service secure?
A: Yes. The service is designed to maintain the privacy and security of your financial information. We use industry recognized security safeguards including SSL encryption, firewall technology and intrusion detection systems. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Q: Do I need to have a login ID and password to make a payment online?

A: No, a login ID and password are not required for a one-time payment. If you choose to enroll, you will create a login ID and password.

Q: Is there an additional fee to pay my premium online?

A: There is no additional fee to pay online. Standard installment fees apply.

Q: What methods of payment are accepted for online payments?

A: Society accepts payments from your checking account, credit card (VISA, Mastercard, or Discover), or debit card.

Q: Do payments have to be received by the due date?

A: Payments must be received by the due date. A late fee will be assessed to payments received after the due date.

Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment at least 3 business days before the actual payment due date.

Q: Can I change the date my payment is due?

A: The due date of a payment is based on the effective date of the policy. If you want to discuss different payment options, please contact our Billing Department at 888.576.2438.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date. Any payment returned for Insufficient Funds may result in additional fees.

Q: Can I make a payment greater than my regular monthly payment amount?
A: You can make a payment greater than your regular monthly payment amount.

Q: How can I reinstate my policy if it cancels?

A: If your policy payments are past due and your policy has been canceled, please contact your agent regarding the reinstatement of your policy.

Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation e-mail, we will start your service immediately. You can then access the service to pay a current bill. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

Q: Will my information be shared with anyone?

A: No. All information is stored in a secured environment to prevent unauthorized access to your personal and financial data. We will not distribute your personal information for marketing and solicitation purposes.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password e-mailed to the e-mail address used when you enrolled.

Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site.

Q: How do I cancel this payment service?
A: To cancel, log in and click un-enroll.

Q: Where can I find my account number?
A: You can find your account number on a recent paper bill.

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill is ready for payment.

Q: How long does it take to receive a new E-Bill?
A: Once you enroll, your most recent bill is available immediately.

Q: Can I receive an online statement?

A: Only summary bill presentment is available online at this time. A detailed bill statement will be mailed to you.

Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes, you will still receive a paper copy of the bill.

Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact the Billing Department for additional information.

Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, contact the Billing Department for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status”. If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call the Billing Department to see if they received and credited the payment.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact the Billing Department.