Smith’s online Dealer Payment Portal is available 24 hours a day.

The Dealer Payment Portal is accessible via computers and
mobile devices.

Go to: e-billexpress.com/ebpp/Smith

Will my existing log-in information from the old site work? Will my
past payment activity/history
be retained?

Your existing log-in information will not work. Our legacy site will be kept online for inquires only for approximately 1 year beginning April 2021, but the data will not be migrated to our new Payment Portal.

Is the Dealer Payment Portal secure?

Absolutely, Smith’s Dealer Payment Portal (E-Bill Express) utilizes bank-level security and it is maintained by Wells Fargo Bank, NA.

Do I need any special hardware or software to sign up for this E-Bill Express payment service?

No, all you need is internet access and an internet browser. For the highest level of security, we suggest you use 128-bit encryption to access the site. Please make sure your software is up to date.

After enrolling in this E-Bill Express payment service, when can I start paying my invoices?
After you complete and submit the enrollment form and respond to the activation email, your payment access begins immediately. Depending upon your invoice due dates, you will begin receiving email notices within about a month.

Where can I find my billing
account number?
You can find your billing account number on a recent Smith invoice or account statement.
This will be a six-digit number found at the top of the document.

Is there a fee for this service?
No, Smith does not charge a fee for
paying online.

Can I make a one-time payment without enrolling?
You can make a one-time payment for an open invoice using your billing account number and billing account location by clicking on the
‘Make a Payment’ link at the top of page.
(Only enrolled accounts can keep payment methods on file, schedule future payments, view payment history, or receive notifications about payments due.)

Can I have multiple log-in IDs for the same account?

Yes; select ‘Profile Settings’ from the drop-down in the upper left corner, select ‘Account Linking’, then enter the email address of the additional person(s) in the ‘Invite Others to Reference Number’ section. Your invitees will be able to set up their own separate and confidential payment accounts. Everyone with access to your Smith account number will be able to see all payment activity but will not be able to see secure and private information (i.e. individual payment accounts and financial information).

What payment methods does this site accept?
Visa, Mastercard, American Express, and Discover. We also accept electronic debits
(E-Checks) from your checking or savings account. This site accepts both personal and business accounts.

What is an E-Check?
It is a payment your bank makes directly to Smith using your banking information (account number and routing number).

Am I able to use multiple payment methods (i.e. E-Check and/or multiple credit cards)?
Yes, you can pay with any combination of credit cards and/or bank accounts.

Can I apply open credits to my payment?

Yes, click on the ‘All Credit Notices’ tab, filter to Unapplied Credit Notices, and select the credits you wish to use. The credits will be applied to your net payment. Please note, credits can only be used towards a payment. The payment cannot net to zero or result in a refund.

How far in advance of the due date should I schedule my payments?
Please schedule your payment at least 3 business days before the due date. This will allow payment processing time and avoid a credit status flag on your account that might occur due to late payment.

Can I schedule payments in advance and/or keep a payment method on file?
Yes, with a registered account. Payments can be scheduled up to 30 days in advance. They can be scheduled to be processed on the invoice due date or on a specific day of each month. You will receive an automated reminder before your

payment is processed. Please note, scheduling payments on a specific date does not change the invoice due date. If the payment is scheduled to occur after the invoice due date, your account will be past due until the payment posts.

Will I receive a receipt for my payment?
Yes, you will receive two automated emails from E-Bill Express. The first email will confirm your payment is being processed. The second email will confirm payment has been processed successfully which will be the final receipt.

Will I receive a reminder that I have an invoice due?
Yes, after enrollment you will receive automated e-mail notifications when payment is due. You can modify these notifications in the ‘Profile Settings/Notifications’ section located at the top right-hand corner of E-Bill Express.

How long does it take for my payment to post to my account?

Payments typically take 24-48 hours to post
to your account. Payments submitted after
8pm EST will process the next business day (Monday-Friday).

How long does it take for a new invoice to appear on my account?
Invoices usually appear on your account
24-48 hours after order shipment.

When will funds be withdrawn
from my account?
Funds are debited from your account on the scheduled payment date. Please have the necessary amount of funding available to cover the payment on that date.

If there appears to be an invoice error, what should I do?
If you have questions about an invoice, please contact your Sales Representative or the Dealer Service Team at 1 (800) 635-4401 Option #1. Please have your invoice number and/or account number readily available.

Can I cancel/stop my one-time or recurring payment?
One-time credit card payments cannot be canceled. To cancel a recurring payment, please contact the Credit/Collections Dept. by email: ar@smithoptics.com at least 48 hours prior to the payment date. Smith cannot cancel a recurring payment on the same day that it’s scheduled.

Will I still receive an emailed invoice/statement from Smith?
Yes, if your account is set up with Smith to receive E-Invoices and E-Statements, you will receive them as usual. To enroll in E-Invoices/E-Statements or to update your contact email address, please contact us at email: ar@smithoptics.com.

Can I view paid invoices?
Yes, click on ‘Search and Pay my Bills’. Paid invoices will be retained for 6-12 months after processing. You can use your browser's print function to print the invoice if you want to keep long-term records. Only invoices that were paid online are accessible. You can always contact us for an official invoice copy.

How can I confirm that a payment has been made?
Click on ‘Payment Status’. If the status is ‘Paid’, the payment has been processed successfully and was applied to your account. You can also check your bank/credit card account to see if the funds have been debited. You can also contact ar@smithoptics.com if you are still unsure.

What if my payment is rejected?
If your payment is rejected for any reason, a debit will post on your Smith account. Your account and pending orders will be placed on credit hold, and you may be charged a returned payment fee. E-Bill Express will automatically alert you via email if your payment has been rejected. Please log into your E-Bill Express account ASAP and fix the issue.

IMPORTANT NOTES:

Smith is no longer able to provide invoices or statements via mail; all documents must be emailed. To enroll in E-Invoices/E-Statements or to update your contact email address, please contact us at email: ar@smithoptics.com.

Invoices provided on this site are not official copies, they are provided as a reference only! For original invoice copies, please contact us.