Q:
Do I need any special hardware or software to sign up for this E-Bill Express
payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q:
After enrolling in this presentment and payment service, when can I start
paying my bills?
A: After
you complete and submit the enrollment form and respond to the activation
email, we will start your service immediately.
Q:
What if I forget my password?
A: The initial screen provides the
ability for you to have your password emailed to the email address used when
you enrolled.
Q:
How am I billed for this service?
A: There
is no cost for enrolling in and using this payment site. See the service Terms
and Conditions for complete details.
Q: How do I cancel
this payment service?
A: You may cancel by logging in and
clicking Un-enroll, or you may contact our customer
care department. Click the “Contact Us” hyperlink on the web page for contact
information.
Q:
Where can I find my account number?
A: You
can find your account number on a recent invoice or statement.
Q: If
an account is in a name other than my own, can I still sign up for E-Bill
payment service?
A: Yes, but please be sure to use
the correct account number as it appears on the monthly paper bill.
Q:
Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You
will receive an e-mail notification reminding you that an E-Bill has been presented to the site and is ready for payment.
Q: How long does it
take to receive a new E-Bill?
A: The portal is updated each
business day (M-F) between 5:00pm and 7:00pm AZ STD Time.
Q:
Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes.
Q: Can I store or
view paid E-Bills?
A: No, paid invoices are removed
from the portal each evening (M-F).
Q:
When is the money for the payment drawn from my bank account?
A: The
funds for the payment are debited from your account on
the scheduled payment date. Keep in mind that you should always have funds
available to cover the payment on that date.
Q: How
far in advance of the due date should I schedule my
payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q:
Can I make a payment greater than my balance due?
A: No. If an invoice needs
to be adjusted, please contact the customer care
department.
Q: The amount for an
E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill,
please contact the customer care department for additional information.
Q: How can I confirm
that a payment has been made?
A: After the payment date, check the status of the
payment by looking in "Payment Status”." If the status is "Paid,"
then the payment has been sent. You can also check to
see if the funds have been drawn from your bank
account, or you can call the customer care department to see if they received
and credited the payment.