FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service? 
A: No special hardware or software is required to use this service. You will only need Web access and your browser. 

Q: How am I billed for this service? 
A: There is no cost for enrolling in and using this payment site. 

Q: Where can I find my Customer Number? 
A: You can find your Customer Number on a recent bill. 

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service? 
A: Yes, but please be sure to use the correct customer number as it appears on the monthly bill.

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying? 
A: If you have enrolled, you will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment. 

Q: How long does it take to receive a new E-Bill? 
A: Your most recent bill will generally be available a couple of days after shipment, though in certain instances it may take longer.

Q: Will I still receive a paper copy of the bill through the U.S. mail? 
A: You will continue to receive your paper bill through the U.S. mail.

Q: What if there is a difference between my E-Bill and my paper bill or statement? 
A: The paper statement is the official record of your account. If you believe a discrepancy exists, please contact us so we can further assist you.

Q: Can I store or view paid E-Bills? 
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically for twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records and save your email confirmation receipts. Item detail for any E-Bill is available until the E-Bill is paid.

Q: Can I make a payment less than my regular monthly payment amount? 
A: Yes. Payments can be more or less than the amount due. 

Q: Can I be enrolled in the Recurring Payment program and still receive an E-Bill through this system? 
A: Yes. Even though you are enrolled with Recurring Payments, you will still receive a notice from the E-Bill system.

Q: When is the money for the Recurring Payment drawn from my bank account? 
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.