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Q: Do I need any special hardware or software to sign up for
this payment service?
A: No special hardware or software is required to use this service.
You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For
the highest level of security available, we suggest you use 128-bit encryption
to access the site.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your
password emailed the email address used when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site.
See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel logging in and clicking Un-enroll or you may contact our
customer care department. Click the “Contact Us” hyperlink on the web page for
contact information.
Q: Where can I find my account number?
A: You can find your account number on a recent bill.
Q: If
an account is in a name other than my own, can I still sign up for payment
service?
A: Yes, but please be sure to use the correct account number as it
appears on the monthly bill.
Q: Can I store or view paid Bills?
A: You can view paid Bills by looking at "Search and Pay my
Bills." s will be available for a
period of time, typically six to twelve months. You can always use your
browser's print function to print the bill if you want to keep long-term
records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the
scheduled payment date. Keep in mind that you should always have funds
available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my
payments?
A: We suggest you schedule your payment for at least 3 business days
before the actual payment due date.
Q: Can I make a payment greater than my regular monthly payment
amount?
A: Yes
Q: The amount seems incorrect. What should I do?
A: If you have questions please contact the customer care department
for additional information.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in
"Payment Status”." If the status is "Paid," then the
payment has been sent. You can also check to see if the funds have been drawn
from your bank account, or you can call the customer care department to see if
they received and credited the payment.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect please contact the customer
care department.
Q: What do I do if the payment date is incorrect?
A: If
the payment amount is incorrect please contact the customer care department.
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