Q:
How do I enroll in E-Bill Express?
A: Enter your 12 digit client ID along with the
month and year of the primary insured’s birthdate (MMYY).
Q:
What should I do if I’m unable to enroll?
A: Click
on ‘Contact Us’ link and contact Customer Service. You can expect a response in the next
business day.
Q:
Do I need any special hardware or software to sign up for this E-Bill Express
payment service?
A: No
special hardware or software is required to use this service. You will only
need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q:
After enrolling in this presentment and payment service, when can I start paying
my bills?
A: After
you complete and submit the enrollment form and respond to the activation
email, we will start your service immediately. You can then access the service
to pay a current bill or view past bills. You should begin receiving an E-Bill
notification within a month or so, depending upon the billing cycle.
Q: What if I forget
my password?
A: The initial screen provides the
ability for you to have your password emailed to the email address used when
you enrolled.
Q:
How am I billed for this service?
A: There
is no cost for enrolling in and using this payment site. See the service Terms
and Conditions for complete details.
Q: How do I cancel
this payment service?
A: To cancel, log in and click
Un-enroll or you may contact our customer service department. Click the “Contact
Us” hyperlink on the web page for contact information.
Q:
Where can I find my client number?
A: You
can find your client number on a recent declaration, paper bill, or proof of
insurance.
Q:
Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You are
able to choose if you want an email reminder when a bill is available. We default all accounts to not receive an
email when a bill is available.
Q: How long does it
take to receive a new E-Bill?
A: Once you enroll your most
recent bill is available immediately.
Q:
Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes,
you will continue to receive a paper bill through the U.S. mail, in addition to
the E-Bill.
Q: Can I store or
view paid E-Bills?
A: You can view paid E-Bills by
looking at "Search and Pay my Bills." E-Bills will be available for a
period of time, typically six to twelve months. You can always use your
browser's print function to print the bill if you want to keep long-term
records.
Q:
Can I make a payment greater than my regular monthly payment amount?
A: No, we
accept payments for the amount of the bill only.
Q: Can I be enrolled
in EFT and still receive an E-Bill through this system?
A: No, if you are signed up for
EFT, you will not see E-bills through this system.
Q: The amount for an
E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill,
please contact your agent for additional information.
Q: How can I confirm
that a payment has been made?
A: Check the status of the payment by looking in
"Payment Status”." If the status is "Paid," then the
payment has been sent. You can also check to see if the funds have been drawn
from your bank account, or you can call the customer service department to see
if they received and credited the payment.