E-Bill Express FAQ
Q:
How am I billed for this service?
A: There
is no cost for using this payment site.
Q:
When is the money for the payment drawn from my bank account?
A: The
funds for the payment are debited from your account on the scheduled payment
date. Keep in mind that you should always have funds available to cover the
payment on that date.
Q: How can I confirm
that a payment has been made?
A: You can check to see if the funds have been drawn
from your bank account, or you can call the customer care department to see if
they received and credited the payment.
Q: How do I cancel
this payment service?
A: To cancel you need to contact
our customer care department. Click the “Contact Us” hyperlink on the web page
for contact information.
Q: How do I access
the site?
A: Enter your reference number and
re-enter it a second time in the appropriate field and click Pay Now
Q: What do I
complete on the Home page?
·
Enter your name in the ‘Name’ field. ‘First’, ‘Middle’
and’ Last’ name are optional
·
Enter your telephone number in’ Primary Telephone
Number’
·
Enter you email address in ‘Primary Email Address’
·
Enter the amount you wish to pay in the ‘Payment
Amount’ field
·
Select appropriate choice in drop down
box.
·
Add any message by clicking on the pen
and paper icon.
·
Click ‘Add a Payment Method’ and follow the prompts to
add credit card or bank account information
·
Click ‘Continue to Payment’
·
On the next screen, verify all information and click to
agree to the terms and conditions
·
Click ‘Make Payment’
·
A confirmation screen will display at which point you can log out
·
The confirmation will also be emailed to you.
Q: Do I need to enter my
address?
A: The address is not required on the main page, if it is shown as ‘optional’. If you
make a credit card payment, the address associated with your credit card is
required in the billing address fields.