Lease Consultants
Corporation FAQ – E-Bill Express
Q: Why Enroll?
Enrolling in the E-Bill Express allows you to view and pay your detailed invoices online. Receive email notifications when your invoice is available. You can also access payment history and prior invoices within E-Bill Express.
S: I want to Go Green! E-Bill Express allows you to view your detailed invoices online 24/7. By turning off paper invoices, you can reduce the clutter that comes with receiving your invoice through the mail.
S: Online Payments Saves You Money! Save money on monthly postage, no more lost checks in the mail, save on late charges, and save time by having payment records available online to manage your payments. E-Bill Express accepts payments from your bank account and debit card. Want to make a payment using a credit card, contact us at 866.541.1922.
S: Email Notifications! E-Bill Express allows you to easily view your detailed invoice online and receive email notifications each time a new invoice is available. Your invoices are archived for up to 12 months, so you do not have to worry about losing your invoice or having it lost in the mail.
S: Fast, Free, Fabulous! There is no cost to use E-Bill Express, and signing up is simple! Once you enroll, you will find E-Bill Express is easy: view current and prior invoices, payment history and make a payment using your bank account or debit card.
Q: What Do I Need to Enroll?
Detailed instructions on how to enroll are included in your last invoice. Be sure to have your 5-Digit Document Number and 5-Digit Billing Zip Code ready – they are required to complete the enrollment process. No special hardware or software is required to use this free service. You will only need Web access and your browser. Please note that some old browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access E-Bill Express. If you have any questions, contact our E-Bill Express Enrollment Team at 866.541.1922.
Q: After enrolling in this presentment and payment
service, when can I start paying my bills?
After you complete and submit the enrollment form and respond to the activation
email, we will start your service immediately. You can then access the service
to pay a current bill or view past bills. You should begin receiving an E-Bill
notification within a month or so, depending upon the billing cycle.
Q: What if I forget my password?
The initial screen provides the ability for you to have your password emailed
the email address used when you enrolled.
Q: How am I billed for this service?
There is no cost for enrolling in and using this payment site. See the service
Terms and Conditions for complete details.
Q: How do I cancel this payment service?
To cancel logging in and clicking Un-enroll or you may contact our E-Bill Express Team at 866.541.1922. Click the “Contact Us” hyperlink on the web
page for contact information.
Q: Where can I find my account number?
You can find your account number on a recent paper bill.
Q: If an account is in a name other than my own, can I
still sign up for E-Bill payment service?
Yes, but please be sure to use the correct account number as it appears on the
monthly paper bill.
Q: Will I receive a reminder that I have an E-Bill ready
for viewing and paying?
You will receive an e-mail notification reminding you that an E-Bill has been
presented site and is ready for payment.
Q: How long does it take to receive a new E-Bill?
Once you enroll your most recent bill is available immediately.
Q: Will I still receive a paper copy of the bill through
the U.S. mail?
No, through E-Bill Express you can view and pay your detailed invoices
online 24/7. Receive an email
notification when your invoice is available.
You can always use your browser’s print function to print the bill if
you want to keep a paper record.
Q: Can I store or view paid E-Bills?
You can view paid E-Bills by looking at "Search and Pay my Bills."
E-Bills will be available for a period of twelve months. You can always use
your browser's print function to print the bill if you want to keep long-term
records.
Q: When is the money for the payment drawn from my bank
account?
The funds for the payment are debited from your account on the scheduled
payment date. Keep in mind that you should always have funds available to cover
the payment on that date.
Q: How far in advance of the due date should I schedule
my payments?
We suggest you schedule your payment for at least 3 business days before the
actual payment due date.
Q: Can I
make a payment greater than or less than the amount due?
No, only the Amount Due can be paid in E-Bill
Express.
Q: Can I be enrolled with Recurring Payments and still
receive my bill through this system?
Yes, a new bill notification will be
emailed each time a bill is added to E-Bill Express
and can be viewed by logging into E-Bill Express.
Q: The amount for an E-Bill seems incorrect. What should
I do?
If you have questions about an E-Bill, please contact the E-Bill Express Team at 866.541.1922 for
additional information.
Q: My E-Bill is late. What should I do?
If your normal E-Bill billing cycle has passed and you still have not received
your E-Bill, contact the E-Bill Express
Team at 866.541.1922 for additional information. Depending on billing cycles,
the exact day you receive your bill each month may vary.
Q: How can I confirm that a payment has been made?
A confirmation is emailed for every payment made in E-Bill Express. You may also login to E-Bill Express to see the status of the payment by looking in
"Payment Status”." If the status is "Paid," then the
payment has been sent. You can also check to see if the funds have been drawn
from your bank account, or you can call the E-Bill Express Team at 866.541.1922 to see if they received and credited
the payment.
Q: What do I do if the payment amount is incorrect?
If the payment amount is incorrect please contact the E-Bill Express Team at 866.541.1922.
Q: What do I do if the payment date is incorrect?
If the payment amount is incorrect please contact the E-Bill Express Team at 866.541.1922.