Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.

Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills (March 1, 2017 and forward). You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

Q: How do I cancel this payment service?
A: To cancel, log in and click Un-enroll or you may contact our Accounting Department at 800-247-1824. Click the "Contact Us" hyperlink on the web page for further contact information.

Q: Where can I find my account number?
A: You can find your account number on a recent paper bill or can call our Accounting Department at 800-247-1824.

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, please be sure to use the correct account number as it appears on the monthly paper bill.

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.

Q: How long does it take to receive a new E-Bill?
A: Once you enroll, your most recent bill is available immediately.

Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: Can I make a payment greater than my regular monthly payment amount?
A: Payments can be made for invoice amounts only. Any other payment arrangements will need to be directed to our Accounting Department at 800-247-1824.

Q: Can I be enrolled in the Auto-Debit program and still receive an E-Bill through this system?
A: Yes, you will still have access to your invoice copies through E-Bill.

Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact our Accounting Department at 800-247-1824.

Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, please contact our Accounting Department for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can call our Accounting Department to see if they received and credited the payment.

Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect, please contact our Accounting Department at 800-247-1824.