Q: Do I need any special hardware or software to
sign up for this E-Bill Express payment service?
A: No special hardware or software is required to use
this service. You will only need Web access and your browser.
Please note that some older browsers
use 40-bit encryption. For the highest level of security available, we suggest
you use 128-bit encryption to access the site.
Q: After enrolling in this presentment and payment
service, when can I start paying my bills?
A: After you complete and submit the enrollment form and
respond to the activation email, we will start your service immediately. You
can then access the service to pay a current bill or view past bills. You
should begin receiving an E-Bill notification within a month or so, depending
upon the billing cycle.
Q: What if I forget my password?
A: The initial screen provides
the ability for you to have your password emailed the email address used when
you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this
payment site. See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel logging in and
clicking Un-enroll or you may contact our customer care department. Click the
“Contact Us” hyperlink on the web page for contact information.
Q: Where can I find my account number?
A: You can find your account number on a recent invoice.
Q: If an account is in a name other than my own, can
I still sign up for E-Bill payment service?
A: Yes, but please be
sure to use the correct account number as it appears on the invoice.
Q: Will I receive a reminder that I have an E-Bill
ready for viewing and paying?
A: You will receive an e-mail notification reminding you
that an E-Bill has been presented and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most
recent bill is available immediately.
Q: Will I still receive a paper copy of the bill
through the U.S. mail?
A: Yes, if you choose to do so. You will receive invoices
the way you requested to receive them upon your account setup.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by
looking at "Search and Pay my Bills." E-Bills will be available for a
period of time, typically six to twelve months. You can always use your
browser's print function to print the bill if you want to keep long-term
records.
Q: When is the money for the payment drawn from my
bank account?
A: The funds for the payment are debited from your
account on the scheduled payment date. Keep in mind that you should always have
funds available to cover the payment on that date.
Q: How far in advance of the due date should I
schedule my payments?
A: We suggest you schedule your
payment for at least 3 business days before the actual payment due date.
Q: Can I make a payment greater than my invoice
payment amount?
A: Yes
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an
E-Bill, please contact the customer care department for additional information.
Q: How can I confirm that a payment has been made?
A: After the
payment date, check the status of the payment by looking in "Payment
Status”." If the status is "Paid," then the payment has been
sent. You can also check to see if the funds have been drawn from your bank
account, or you can call the customer care department to see if they received
and credited the payment.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect please contact the
customer care department.
Q: What do I do if the payment date is incorrect?
A: If the payment amount
is incorrect please contact the customer care department.