Genesys ACH Processing Services Agreement Terms and Conditions

This Agreement is entered into as of the date on which it is accepted in writing or electronically (the "Effective Date") by you or the entity you represent (“Customer”), and is between Genesys and Customer.

This Agreement governs ACH transactions initiated by Genesys to credit or charge the Customer indicated in the Authorization Form. Both parties agree to be bound by NACHA Operating Rules as they pertain to all ACH transactions initiated by Genesys that credit or debit the Customers bank account, and acknowledge that the origination of ACH transactions to the listed account must comply with provisions of U.S. law. The terms of this Agreement do not limit your obligation to comply with the Rules or Regulations. For the purposes of this Agreement, "Entry" or "Entries" shall mean either a Credit Entry or a Debit Entry.

Both parties agree that this Agreement in conjunction with any of the designated methods constitutes authorization to debit Customer’s business bank account, and Customer agrees not to dispute any debits with its bank provided the transaction(s) correspond to the terms indicated in this Agreement.

Customer has certified that the Customer's bank account listed in the Authorization Form is enabled for ACH transactions, and agrees to reimburse Genesys for all penalties and fees incurred as a result of Customer’s bank rejecting ACH debits or credits as a result of the account not being properly configured for ACH transactions.

In the case of a rejection of an ACH Transaction Non Sufficient Funds ("NSF"), Customer understand that Genesys may at its discretion attempt to process the charge again within 30 days. Customer will reimburse any fees charged to Genesys as a result of NSF fees charged to Genesys. Customer agrees not to dispute such fees with Customer’s bank, so long as the transactions correspond to the terms indicated in this authorization form.

Customer understands that this authorization will remain in effect until it is canceled by sending an email to ebill@genesys.com, and agrees to notify Genesys by sending an email to ebill@genesys.com at least 30 days in advance of any changes in its account information or termination of this authorization. Customer understands that because these are electronic transactions, these funds may be withdrawn from its account as soon as the date an individual transaction is authorized, and that you will have limited time to report and dispute errors.  

By selecting "Agree and Add Account", Customer authorizes Genesys and its financial institutions to use the information Customer has provided in the Authorization Form to create a charge to the account of Customer. Customer also affirms that the information Customer provided is correct, that you are a signer on the account as shown in the Authorization Form and there are available funds to cover the amount of any transaction that you authorize on behalf of Customer.

THIS ACH PROCESSING SERVICE IS PROVIDED GRATUITOUSLY AND ON AN “AS IS” BASIS. THEREFORE GENESYS SHALL NOT BE LIABLE UNDER ANY THEORY FOR ANY DAMAGES SUFFERED BY CUSTOMER RELATED TO THE SERVICES DESCRIBED HEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL GENESYS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES DESCRIBED HEREUNDER, EVEN IF GENESYS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.