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FAQs
Q: Do I need any special hardware or software to sign up for
this E-Bill Express payment service?
A: No special hardware or software is required to use this service.
You will only need Web access and your browser.
Please note that some older browsers use 40-bit encryption. For
the highest level of security available, we suggest you use 128-bit encryption
to access the site.
Q: After enrolling in this presentment and payment service, when
can I start paying my bills?
A: After you complete and submit the enrollment form and respond to
the activation email, we will start your service immediately. You can then
access the service to pay a current bill or view past bills. You should begin
receiving an E-Bill notification within a month or so, depending upon the
billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your
password emailed the email address used when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site.
See the service Terms and Conditions for complete details.
Q: How do I cancel this payment service?
A: To cancel logging in and clicking Un-enroll or you may contact our
customer care department. Click the “Contact Us” hyperlink on the web page for
contact information.
Q: Where can I find my account number?
A: You can find your account number on a recent paper bill.
Q: If
an account is in a name other than my own, can I still sign up for E-Bill
payment service?
A: Yes, but please be sure to use the correct account number as it
appears on the monthly paper bill.
Q: Will I receive a reminder that I have an E-Bill ready for
viewing and paying?
A: You will receive an e-mail notification reminding you that an
E-Bill has been presented site and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.
Q: Will I still receive a paper copy of the bill through the U.S.
mail?
A: You will still continue to receive a paper copy of your invoice
after you enroll with E-Bill express.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my
Bills." E-Bills will be available for a period of time, typically six to
twelve months. You can always use your browser's print function to print the
bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the
scheduled payment date. Keep in mind that you should always have funds
available to cover the payment on that date.
Q: Can I make a payment greater than my regular monthly payment
amount?
A: No, payment amounts cannot be greater than the total amount due.
Q: Can I be enrolled in the Auto-Debit program and still receive
an E-Bill through this system?
A: Yes, customers can set up Auto-Debit for their account and still
receive an E-Bill through the system.
Q: The amount for an E-Bill seems incorrect. What should I do?
A: If you have questions about an E-Bill, please contact the customer
care department for additional information.
Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have
not received your E-Bill, contact the customer care department for additional
information. Depending on billing cycles, the exact day you receive your bill
each month may vary.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in
"Payment Status”." If the status is "Paid," then the
payment has been sent. You can also check to see if the funds have been drawn
from your bank account, or you can call the customer care department to see if
they received and credited the payment.
Q: What do I do if the payment amount is incorrect?
A: If the payment amount is incorrect please contact the customer
care department.
Q: What do I do if the payment date is
incorrect?
A: If the payment amount is incorrect
please contact the customer care department.
If you have any additional questions, please reach out to us
directly.
- call: 1-855-EDMUNDS
- write to:
Edmunds Accounts Receivables,
1620 26th St, Suite 400
South, Santa Monica, CA 90404
- email us at: dealersupport@edmunds.com
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