FAQ

Q. Where can I find my client number?

A: Your client number is a six-digit sequence that can be found on the left side of your invoice under the address (example: 316251-100) . Your client number is the first six digits.

Q. Why is my zip code not working?

A: Make sure you are using the primary billing zip code we have on file, if you don’t know the primary address you can call 415-693-2794

Q: Are there any fees associated with this payment platform?
A: There is no cost for enrolling and using this payment site.

Q: What if I forget my password?
A: The initial screen provides the ability to have your password emailed the email address used when you enrolled.

Q: If there is already an account under our client number, can I still sign up with a new email address?
A: Yes, multiple accounts can be set up using the correct account number and zip code.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "History”." If the status is "Paid," then the payment has been sent. You can also check with your financial institution to see if the funds have been drawn from your bank account, or you can call the customer care department to see if they received and credited the payment.

Q: How do I cancel my reoccurring payments?
A: You may cancel this payment service once logged in, by doing the following: click on Settings icon in the upper right-hand corner, click Account Linking, scroll to bottom of the page, enter Login ID in the designated field, click Un-Enroll button.