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Frequently Asked Questions
Q: Do I need any special hardware or software to sign up for E-Bill Express? A: You will only need Web access and a web browser. We suggest you use 128-bit encryption to access the site.
Q: How do I sign up to pay my bill online? A: You can make a quick one-time payment without enrolling with E-Bill Express. However, by enrolling with E-Bill Express, in addition to making a one-time payment, you can also set up recurring payments, view your payment history, manage your payments, view your utility bill(s), and receive e-mail receipts for all payments.
To speed your enrollment, have your paper bill, banking information, and an email address available. Enrollment will take just a few minutes.
Q: After enrolling in E-Bill Express, when can I start paying my bills? A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.
Q: If I have multiple City of Greeley utility accounts, do I have to set up a different user account for each one? A: No. You can enroll in E-Bill Express using one account number and add the other account numbers once you complete enrollment. Please note: you will need the account number(s) and the exact name(s) as they appear on the bill for each separate account in order to link them to your login.
Q: Will I continue to receive a paper bill in the mail? A: No. Once you enroll in E-Bill Express, you will no longer receive a paper bill. You will receive an email notification that your bill is available to view online.
Q: How do I cancel my E-Bill Express service? A: To cancel, log in and click Un-enroll or you may contact customer service. Click on the “Contact Us” hyperlink on the web page for contact information. Please note: scheduled payments will still be processed.
Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying? A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Q: Can I store or view paid E-Bills? A: You can view paid E-Bills by looking at “Search and Pay My Bills”. E-Bills will be available for 12 months. You can also print the bill if you want a copy for your records.
Q: Where can I find my account number and service address to enroll? A: You can find your account number and service address on a recent paper bill. Please note: The account number and service address must be entered exactly as it appears on your bill.
Q: What if I forget my user name and/or password? A: The initial screen provides the ability for you to have your user name and password emailed to the email address used when you enrolled. You may also contact customer service for assistance.
Q: What types of payments are accepted? A: Checking and savings accounts are accepted as well as MasterCard, Visa and Discover.
Q: When will my payment be processed? A: The payment will be processed on the date you enter as your scheduled payment date. Keep in mind that you should make sure that funds are available to cover the payment on that date.
Q: Can I make a payment greater than the amount owed? A: Yes. Amounts in excess of the amount due will be applied as a credit to your account and applied to future billings.
Q: Can I be enrolled in the City’s Direct Debit program and still receive an E-Bill through this system? A: Yes. You will have to enroll in E-Bill Express in order to access your bill.
Q: The amount showing on my E-Bill seems incorrect. What should I do? A: If you have questions about your E-Bill, please contact customer service.
Q: My E-Bill is late or I have not received e-mail notification that my bill is available. What should I do? A: If your normal E-Bill billing cycle has passed and you still have not received notification of your E-Bill availability, please contact customer service.
Q: How can I confirm that my payment has been made? A: After the payment date, check the status of the payment by looking in “Payment Status”. If the status is “Paid”, then the payment has been sent. You can also check to see if the funds have been drawn from your account or charged to your credit card, or you can call customer service to see if the payment has been received.
Q: What do I do if the payment amount or payment date is incorrect? A: If the payment amount or payment date is incorrect, please contact customer service.
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