Q: Is there a convenience fee for this service.
A: Yes, there is a $15.00 fee for using this web portal.

Q: When is my credit card charged for the payment drawn?
A: Your credit card will be charged for the payment on the scheduled payment date.

Q: How can I confirm that a payment has been made?
A: You can check with VISA/Master Card/Discover or your credit card issuer to see if the charge has been placed on the card, or you can call the customer care department to see if they received and credited the payment. Click the “Contact Us” hyperlink on the web page for contact information.

Q: How do I cancel this payment before my credit card is charged?
A: To cancel you need to contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.

Q: How do I access the site?
A: Enter your reference number and re-enter it a second time in the appropriate field and click Pay Now

Q: What do I complete on the Home page?

· Enter your name in the ‘Name’ field. ‘First’, ‘Middle’ and’ Last’ name are optional

· Enter your telephone number in’ Primary Telephone Number’

· Enter you email address in ‘Primary Email Address’

· Enter the amount you wish to pay in the ‘Payment Amount’ field

· Select appropriate choice in drop down box.

· Click ‘Add a Payment Method’ and follow the prompts to add credit card or debit card account information.

· Please enter the “Business Unit #” in the indicated field. If unsure please ask the property personnel.

· Click ‘Continue to Payment’

· Indicate the date on which you want to have your card charged.

· On the next screen, verify all information and click to agree to the terms and conditions

· Click ‘Make Payment’

· A confirmation screen will display at which point you can log out

· The confirmation will also be emailed to you.

Q: Do I need to enter my address?
A: The address associated with your credit card is required in the billing address fields.