Do I need any special hardware or software to sign up for this E-Bill Express
only need Web access and your browser. No special hardware or software is
required to use this service.
Please note that some older browsers use 40-bit encryption.
For the highest level of security available, we suggest you use 128-bit
encryption to access the site.
After enrolling in this payment service, when can I start paying my bills?
you complete and submit the enrollment form and respond to the activation
email, we will start your service immediately. You can then access the service
to pay a current bill.
Q: What if I forget
A: The initial screen provides the
ability to have your password emailed to the email address used when you
How am I billed for this service?
is no cost for enrolling in and using this payment site. See the service Terms
and Conditions for complete details.
Q: How do I cancel
this payment service?
A: To cancel, log in and click Un-enroll, or you may contact our customer care department.
Click the “Contact Us” hyperlink on the web page for contact information.
Where can I find my customer and account number?
can find your account number on a recent paper bill.
If an account is in a name other than my own, can I still sign up for E-Bill
A: Yes, but please be sure to use
the correct customer and account number as it appears on the monthly paper
When is the money for the payment drawn from my bank account?
funds for the payment are debited from your account on the scheduled payment
date. Keep in mind that you should always have funds available to cover the
payment on that date.
far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business
days before the actual payment due date.
Can I make a payment greater than my regular monthly payment amount?
A: Yes, you can determine the amount of payment you wish to make.
If you pay greater than the outstanding balance the overpayment amount will
stay on your account and be applied as other charges appear.
Q: How can I confirm
that a payment has been made?
A: After the payment date, check the status of the
payment by looking in "Payment Status." If the status is "Paid,"
then the payment has been sent. You can also check to see if the funds have
been drawn from your bank account, or you can call the customer service department
to see if they received and credited the payment.
What do I do if the payment amount or date is incorrect?
A: If the
payment amount is incorrect please contact the customer service department at
(408) 535-3500 or firstname.lastname@example.org.