FAQ – Frequently Asked Questions
Q: What browsers are supported
by E-Bill Express payment service?/span>
A: E-bill Express supports the following browsers:
PC
• Windows 10: IE11 and Current version of Microsoft Edge
• Windows Vista, 7, 8 Current version of Microsoft Internet Explorer® - IE11
• Current plus one previous version of Firefox
• Current plus one previous version of Chrome
Mac
• S X 10.9+: Current version of Safari
Mobile
• IOS 8 and 9 on iPad v2+ and iPhone v4+: stock browser
• Android v4.4+: stock browser
Q: Do I need any
special hardware or software to sign up for this E-Bill Express payment
service?
A: No special hardware or software is required to use this
service. You will only need Web access and your browser.
Please note
that some older browsers use 40-bit encryption. For the highest level of
security available, we suggest you use 128-bit encryption to access the site.
Q: After enrolling
in this presentment and payment service, when can I start paying my bills?
A: After you
complete and submit the enrollment form and respond to the activation email, we
will start your service immediately. You can then access the service to pay a
current bill or view past bills.
Q: What if I forget
my password?
A: The initial
screen provides the ability for you to have your password emailed the email
address used when you enrolled.
Q: How am I billed
for this service?
A: There is no cost
for enrolling in and using this payment site. See the service Terms and
Conditions for complete details.
Q: How do I cancel
this payment service?
A: To cancel
logging in and clicking Un-enroll or you may contact our customer care
department. Click the “Contact Us” hyperlink on the web page for contact
information.
Q: Where can I find
my account number?
A: You can find
your account number on a recent paper bill.
Q: If an account is
in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but
please be sure to use the correct account number as it appears on the monthly
paper bill.
Q: Will I receive a
reminder that I have an E-Bill ready for viewing and paying?
A: You will receive
an e-mail notification reminding you that an E-Bill has been presented site and
is ready for payment.
Q: How long does it
take to receive a new E-Bill?
A: Once you
enroll your most recent bill is available immediately.
Q: Can I store or
view paid E-Bills?
A: You can view
paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be
available for a period of time, typically six to twelve months. You can always
use your browser's print function to print the bill if you want to keep
long-term records.
Q: When is the
money for the payment drawn from my bank account?
A: The funds for
the payment are debited from your account on the scheduled payment date. Keep
in mind that you should always have funds available to cover the payment on
that date.
Q: How far in
advance of the due date should I schedule my payments?
A: We suggest you schedule your
payment for at least 3 business days before the actual payment due date.
Q: The amount for
an E-Bill seems incorrect. What should I do?
A: If you have
questions about an E-Bill, please contact the customer care department for
additional information.
Q: How can I
confirm that a payment has been made?
A: After the payment date, check
the status of the payment by looking in "Payment Status”." If the
status is "Paid," then the payment has been sent. You can also check
to see if the funds have been drawn from your bank account, or you can call the
customer care department to see if they received and credited the payment.
Q: What do I do if
the payment amount is incorrect?
A: If the payment
amount is incorrect please contact the customer care department.
Q: What do I do if
the payment date is incorrect?
A: If the payment amount is incorrect please contact the
customer care department.