Description

Q: Do I need any special hardware or software to sign up for this E-Bill Express payment service?
A: No. You will only need Web access and your browser. (Please note that some older browsers use 40-bit encryption. For the highest level of security, we suggest you use 128-bit encryption to access the site.)

Q: After I have enrolled in the E-Bill Service, when can I start paying my bills?
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within 30 days or so, depending upon the billing cycle.

Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed the email address used when you enrolled.

Q: Is there a fee for this service?
A: There is no fee for enrolling in and using this payment site. See Terms and Conditions for complete details.

Q: How do I cancel this payment service?
A: To cancel login and click “Un-enroll” or contact our customer care department for assistance. Click the “Contact Us” link on the web page for contact information.

Q: Where can I find my account number?
A: You can find your account number on a recent E-Bill or a prior paper bill.

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?
A: Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: You will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.

Q: How long does it take to receive a new E-Bill?
A: Once you enroll your most recent bill is available immediately.

Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Paper invoices will no longer be mailed via US Postal Service only an E-Bill will be sent. At your request, AMUR Equipment Finance can mail a paper invoice. To request this please click the “Contact Us” link on the web page for contact information.

Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at "Search and Pay my Bills" E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are drawn from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: Can I make a payment greater than my regular monthly payment amount?
A: Yes. Any payments made greater than your monthly amount will be applied forward to your next monthly payment.

Q: Can I be enrolled in the Auto-Debit program and still receive an E-Bill through this system?
A: Yes. You will need to request AMUR Equipment Finance send an E-Bill to you. To request this service please click the “Contact Us” link on the web page for contact information.

Q: The amount due on my E-Bill seems incorrect. What should I do?
A: If you have questions about charges on an E-Bill, please contact the Customer Care Department for assistance.

Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, contact the Customer Care Department for assistance. Depending on billing cycles, the exact day you receive your bill each month may vary.

Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment Status”. If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or call AMUR Equipment Finance and speak with the Customer Care Department to verify your payment has been received and credited on your account.

Q: What do I do if the payment amount is incorrect?
A: Verify the monthly payment amount with your contract documentation. Does the monthly payment now include sales tax? Did I submit insurance information that may have been requested once my contract started? If you still need assistance, please contact the Customer Care Department.

Q: What do I do if the payment date is incorrect?
A: If the payment date is incorrect on your E-Bill, please contact the Customer Care Department to verify your assigned due date.